Mapleton desperately tries to invoke the fear of Eleanor in them, but Max says that Eleanor already knows about it.
Mapleton is the wily old madam of the brothel run by in.
Protocol for monarchs and aristocrats can be very complex, with no general rule; great offence can be given by using a form that is not exactly correct.
Mapleton does indeed take some information and goes to her office were someone is waiting; Captain Jack Rackham.